Sunday, November 4, 2007

#4 - Credit Cards

Title: Sales Pitch Captive by Juniper Master Card
Subject: Credit Cards
Author: Mel Kaye
Location: USA, CA, Thousand Oaks
Level of Annoyance (1-10): 5

Complaint Details: OK, I'm trying to activate my renewal card over the phone. They tell me not to hang up until I have been told that I have been activated. While on hold I am subject to sales pitches that I can't escape from. This really burns me. I am being sold:
  1. Protection
  2. Balance Transfers
  3. Magazines, in which they actually name off the magazines.
Then there is the # confusion: pres #1 for yes, #2 for no, and of course this is reversed on the next pitch. They are hoping I will press the wrong number and accidentally buy something. This goes on for at least 3-4 minutes. Just activate my DAMN CARD!!!


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2 comments:

  1. SandeeNovember 5, 2007 at 6:19 AM

    Yep, greed is running wild out there. I hear you on this complaint too. Phone trees are fun aren't they? Have a great day. :)

    ReplyDelete
  2. DubLiManNovember 5, 2007 at 6:28 AM

    Sandee,
    I hate the "Captive" concept, as well as the deliberate attempt at confusion. It's devious.

    ReplyDelete